Scope of this policy
This policy applies to information collected through the Skymora public website, including when you submit an enquiry or communicate with us. Product-specific notices and agreements will apply if Skymora later makes a separate service available to you.
1. Who is responsible for your information
In this policy, “Skymora”, “we”, “us” and “our” refer to the operator of this website. Our public contact location is Kuala Lumpur, Malaysia. For privacy questions or a request concerning your information, contact skymora@skymora.net with the subject line “Privacy Request”.
2. Information we collect
The categories of information we may collect are limited to what is relevant to the interaction:
- contact and business details you provide, such as your name, work email, company, role, subject and message;
- communications and records needed to respond to an enquiry or maintain a business relationship;
- technical and usage data, such as IP address, browser type, device and log information, pages viewed, and the time and manner of access; and
- preferences you communicate to us, including a request not to receive marketing communications.
Please do not send sensitive personal information, private keys, wallet credentials, payment details or identity documents through the public contact form unless we specifically request them through an appropriate, secure channel.
3. How we use information
We use personal information to operate and secure the website, respond to requests, evaluate a business enquiry, maintain our records, improve the website, prevent misuse, and meet applicable legal obligations. We will not use information for a materially different purpose without an appropriate notice or other lawful basis.
4. When we share information
We may share information only where reasonably necessary with service providers that help us host, secure or administer the website and communications; professional advisers; a successor in connection with a corporate transaction; or public authorities where required by law or to protect rights, safety and security. Recipients are expected to handle information only for the stated purpose and with appropriate safeguards.
5. International transfers
Our providers or advisers may process information in countries other than the country where you are located. Where this occurs, we take reasonable steps to use appropriate contractual, organisational or technical safeguards, subject to applicable law.
6. Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, including recordkeeping, security and legal requirements. We use reasonable administrative, technical and organisational measures designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure; please use care when sending information online.
7. Your choices and rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or restriction on the use of your personal information; withdraw consent; object to direct marketing; or lodge a complaint with a competent authority. We will consider verified requests and respond as required by applicable law. You may unsubscribe from marketing at any time by using the link in the message or contacting us.
For individuals in Malaysia, these rights are intended to be read consistently with applicable personal data protection requirements, including notice, choice, security, retention, data integrity and access principles.
8. Cookies and similar technologies
The website may use cookies or similar technologies needed for functionality, security and aggregated performance measurement. You can manage many cookies through your browser settings. Disabling certain technologies may affect how the website functions.
9. Children and third-party sites
This website is not directed to children, and we do not knowingly seek to collect personal information from anyone under 18. Any third-party website is governed by that party’s own terms and privacy practices; we are not responsible for their content or data handling.
10. Changes to this policy
We may update this policy when our practices, the website or applicable requirements change. The updated version will be posted here with a revised “Last updated” date. Material changes will be communicated through an appropriate channel where required.